Young Canada Works Usability Review

The Project

The Young Canada Works portal was a project by the Government of Canada that connected young people to jobs. Unfortunately, over time the system in use had become cluttered and difficult to use. Industrial Media was commissioned to review the portal and produce a report detailing recommendations.

I led this review, including:

  • Assessing form ui
  • Reviewing the user journey and making recommendations to simplify the process
  • Key recommendations for both candidate and employer user journeys
  • Tracking assessment and recommendations

Sample simplified user journey:

Simplified user journey flow